Complaints Procedure

If you feel that we have been less than professional in our dealings with you, or you are dissatisfied with the conduct of any member of our staff, please direct your complaint, in the first instance, in writing, to me, Jo Milner.

If we do not deal with your complaint to your satisfaction, your complaint, if relating to a licensed IP’s regulated work,
should be directed to the Insolvency Complaints Gateway hosted by the Insolvency Service.

The Insolvency Complaints Gateway was set up to provide a common, independent method for complainants to access
the complaints system. If the complaint falls within the scope of the complaints system, the Insolvency Service will then
pass it to the IP’s authorising body for further enquiries.

Any such complaints should be addressed to:

Scanning Complaints
PO Box 17989
18 The Priory Queensway
Birmingham
B2 2PG

You can make a submission using an online form available from the Government website here

Alternatively you can email Insolvency.complaints@insolvency.gov.uk

Or telephone 0300 678 0015 – please note calls are charged at up to 9p per minute from a land line, or for mobiles, between 8p and 40p per minute if you’re calling from the UK – Monday to Friday, 9am to 5pm.